We offer a 30-day refund and returns policy. If 30 days have passed from the date of your purchase, we cannot offer a full refund or exchange.

Returns are only eligible if the item is unused and in the same condition that it was received. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and we will request your bank account details for refund, within 7 working days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stretchtentsupplies.co.uk and send your item

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at info@stretchtentsupplies.co.uk for questions related to refunds and returns.